Seeing the Big Picture in Dealing with Difficult People at Work

Seeing the Big Picture in Dealing with Difficult People at Work

There’s no doubt that dealing with difficult people at work is never easy and can be a very emotionally charged experience.  But it is your emotions that can get in your way of effectively handling difficult people.


Whenever you are dealing with people at work and their difficult behaviours you must aim to step back and try to begin to analyze the situation from the outside looking in, rather than from the inside looking out.  Of course you can’t do this is in the ‘heat’ of the situation but when you have a chance to reflect – try to see the big picture.

Why? Because this gives you a less emotional perspective from which to learn and discover what to do for you.  When you are less emotionally involved you can look at things more realistically and the answers on how to proceed and deal with the situation will come to you more easily.

Emotions clouds your thinking and make it difficult to see the best strategies on how to deal with that difficult person.


So start by visualizing yourself looking down on the situation at work as though you were an observer of the picture itself.  As an observer, begin to coach yourself on what to do and how to handle the situation with an unemotional and detached frame of mind.  Role-play in your mind how you would change the way you deal with the behaviours of this difficult person.  This will be the beginning of finding a different perspective on the situation.

For it was Bob Dylan who said:  “The picture you have in your mind of what you’re about will come true.  It’s time to start to paint a different picture for you!

And now I’d like to share with you many more ideas in the FREE Book on Dealing with Difficult People by subscribing to your right with your first name and email address.

© Dr Judy Esmond. This article may be shared with others on the understanding that it remains intact and credit is given to the author and included is the live the website link

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