Dealing with difficult people does mean changing the way you react to their often frustrating, annoying and distressing habits. You do want to move from just reacting to these people when they ‘push your buttons’ to responding in a calm manner. But before you change the way you react to these difficult people, there is an even more fundamental shift you need to make. It is often the hardest adjustment to make when dealing with people in any setting.
BUT REMEMBER DIFFICULT PEOPLE ARE EVERYWHERE
But remember, you deal with and handle all sorts of people. Whether these people are managers, employees, work colleagues, volunteers, clients, patients, customers, family members and more. So please remember this very powerful concept when dealing with anyone that you come in contact with at work and in your personal life.
NUMBER ONE MINDSET CHANGE YOU NEED
So here is a powerful adjustment you need to make. It has to do with your mindset. This number one mindset change needs to happen before you continue communicating with a difficult person. You have to let go of the NEED TO BE RIGHT. Yes, that is it! You really and truly have to let go of wanting to be right. Why? Because when your thoughts are fixated on the need to be right you then assume and focus on proving that the other person is wrong.
LET IT GO AND FOCUS ON WHAT YOU NEED TO ACHIEVE
Even though a person can be trying, challenging and troublesome once you let go of the need to be right, then you can begin to discover that there are multiple ways to handle situations. Not just one way and only one way. Not just someone being right and another person being wrong.
THIS IS NOT ABOUT ALWAYS GIVING IN
But let’s be clear. This is not about just giving in to the other person’s viewpoint. It does not mean that you cannot be right and correct about something. It really is about putting your focus on how to deal with the conflict itself rather than just digging in your heels to prove that you are absolutely, totally right.
GIVE COMMUNICATION THE OPPORTUNITY TO HAPPEN
Will this mean that dealing with difficult people it will be easy? Of course not, but it does allow the opportunity for communication to improve as your mindset is no longer inflexible and fixated on the need to be right.
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