Dealing with Difficult People it is very hard to communicate with them. In reality, if you did not find them difficult then communicating with them would not be awkward, exasperating or frustrating. In the other difficult people blog posts we have considered 5 ideas to help you on dealing with difficult people when you are attempting to communicate effectively with them.
DIFFICULT PEOPLE AND ANOTHER IDEA ON TALKING TO THEM FOR YOU
When communicating with others you also need to keep your eyes open so that you can watch beyond just the words that someone may use in talking with you.
Here is another idea when talking to people, especially difficult people. Verbal communication, the words that are used are important.
But also so very important is the non-verbal communication. Up to 70% to 80% of all communication in dealing with people is non-verbal. That is communicating without the use of words but through body language itself. Such body language as the person’s hand gestures and their facial expressions as well.
TIME TO LISTEN WITH WITH YOUR EYES NOT JUST YOUR EARS
Whenever you are dealing with people in general and with difficult people, listen with your eyes. What this means is that when you listen with your eyes you watch and pay attention to the non-verbal communication and the body language of that person.
WHEN THE VERBAL AND NON-VERBAL DO NOT MATCH
The non-verbal communication can often tell you more about what that person really means than the words they use. For example, if a person says they are happy. Yet when you observe their body language – their face is tight and tense, they are clenching their fists and their jaw. Then there is a mismatch between their words ‘I’m happy’ and their body language of ‘I’m not happy’.
FURTHER THEN WORDS IN DEALING WITH DIFFICULT PEOPLE
So whenever you are dealing with difficult people and people in general. Make sure you go beyond the verbal communication, the words they are saying. Pay very close attention to their non-verbal communication. You can learn so much more on coping with difficult people when you listen with your eyes to their non-verbal communication.
DEALING WITH DIFFICULT PEOPLE AT WORK AND HOME
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